Does the lock come with mounting hardware?
Yes, there are several screws included in the hardware kit and you can select the one that best fits your specific application.
How long does is take to install?
The lock is easy to install and will only take a couple of minutes.
Are there any special tools required?
You will need a 1.5mm allen wrench (included in the hardware kit), a drill and 1/8” diameter bit.
What type of battery is needed?
The lock uses a CR2032 lithium coin cell battery and one is included with the lock.
How many access codes can I have?
That depends on the model of your lock. The “_T” series provides three levels of access (master, supervisor and user). The “_M” series provides 25 user codes. The “_W” series provides wireless access with proximity cards, Bluetooth and NFC.
Can one control key fob be used on more than one lock?
Yes, a single control fob can be used for as many locks as desired.
What are the benefits of MicroIQ?
Keyless – Just enter your code for quick access
Scalable – The master code and/or control keyfob can be used for as many locks as desired, making enterprise security management simple.
Time savings – No core change outs for lost keys or employee turnover. Simply use the master or supervisor code (or keyfob) to change the user code.
Keyfobs – Keyfobs can be used in place of codes, enabling quick access to the locks.
Wireless – If you prefer not to have a user code to remember, the Bluetooth enabled locks will allow your phone or other Bluetooth enabled device to control the lock.
Access with Prox Cards – Prox card enabled locks allow you to learn existing prox cards into the lock for access.
What is the difference between station and locker mode?
Station mode refers to a workstation or office environment where there is typically one daily user of the lock. The lock is used repeatedly with one keypad code and/or a key fob. If the user has a key fob, that same key fob can be added to as many locks as desired enabling the user to have one key fob to operate all of his or her locks. In addition, a total of 3 unique access codes and/or key fobs can be added for enterprise security management.
Locker mode refers to an environment such as a club, hotel, or school where the user selects a one time user code for access to a given locker or storage unit.
Station or locker mode is specified at the time of order. The lock can be switched between the two modes. For instructions on how to switch the operating mode of the lock, refer to the ‘switching modes’ video or the operating instructions.
Can I reset my lock to the factory code?
No. Once the factory code is overwritten by a master code, the factory code is permanently erased. Make sure to keep a record of your master code once it has been programmed into the lock.
Does the MicroIQ have one time user codes?
The MicroIQ in locker mode allows a user to enter in a one time code to lock the unit. Once the code is used to open the lock, the code is erased.
Specify locker mode at the time of order to have your lock configured to this operating mode.
If you have a lock that is currently operating in station mode that you would like to change to locker mode, refer to the ‘Switching Modes’ video. The operating instructions also provide written instructions on how to switch modes.
What is the battery I need for replacement?
You will need a CR-2032 lithium ion battery which you can purchase from TriTeq directly or at many retail or online stores.
Where can I get troubleshooting help?
Most questions can be answered by watching our videos found on our website under SUPPORT or directly on our YouTube channel. There are separate videos for station and locker mode.
You can also refer to the troubleshooting guide.
Can I use the same keyfob for multiple locks?
Yes, the keyfob can be used to access as many locks as desired. This feature can be very useful as one control keyfob can be used to manage security in a large enterprise, saving both time and money.
What colors are available?
The microIQ locks are available in satin chrome and black.