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Troubleshooting Guide

No response from keypad digits 1-5

Possibly battery is dead – replace battery.
Possibly electronics are failed – replace lock.

No response from pressing program button for more than 5 seconds

No response from pressing program button for more than 5 seconds.
Possibly battery is dead – replace battery .
Possibly electronics are failed – replace lock.

Code from keypad is accepted because green LED remains on after code is entered but unit will not unlock

Possibly battery is low – replace battery.
Possibly electronics or mechanism are failed – replace lock.

Any code assumed to be valid will not unlock unit (3 red flashes from RED LED after entering a code)

Possible codes are corrupted – re-program codes.
Possible codes are corrupted – erase codes by re-programming Master code to 1-2-3-4-5 and re-program codes.
Possibly electronics are failed – replace lock.

RED LED flashes 3 times every time a keypad digit is entered

Unit is in 2 minute lock-out mode.
Wait 2 minutes and enter a valid keypad code.

Lock not responding to Control key-fob

Check angle of Control key-fob.

LED flashes 3 times when Control key-fob is used to unlock

Control key-fob is not valid for this lock, program Control key-fob into this lock.